New Delhi: The interim Grievance Officer appointed in India of the social network platform Twitter has resigned from his post. Under the new information technology rules, it is necessary to appoint a grievance officer in major social media companies to deal with the complaints of Indian users.
A source said that Dharmendra Chatur, who was recently appointed by Twitter in India, has resigned from the post. Chatur’s name is no longer visible on the social media company’s website. Under the Information Technology (Guidelines for Intermediaries and Digital Media Code of Conduct) Rules 2021, forums are required to give the name and contact address of the said officer on their website.
Twitter declined to comment on the developments. Chatur has resigned at a time when this site for exchanging micro-messages regarding the new social media rules is under target of the government. The government has accused and criticized Twitter of deliberately not following these new rules.
The new rules have come into effect from May 25. With Twitter not appointing the required officers even after the expiry of the additional time, it has lost the right to exempt intermediary digital platforms in India through the ‘Provision of Protection’.
Under the new rules, large social media platforms such as Twitter, Facebook, Instagram and WhatsApp will need to take additional measures. This includes appointment of Chief Compliance Officer, Nodal Officer and Grievance Officer in India etc.
Twitter, in response to the final notice issued by the government on June 5, had said it wanted to comply with the new rules and would soon share the details of the appointment of the chief compliance officer. Meanwhile, it had appointed Chatur as interim Grievance Officer for India. Now on Twitter’s website, instead of the name of the Grievance Redressal Officer for India, a US address and an e-mail address have been given for correspondence.
According to government officials, Twitter has lost the legal protection given to the mediator due to non-compliance of the new rules and now legal action can be taken against him by holding him accountable for any content of the platform.
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